• Offer an exceptional customer experience to both new and existing Ecotricity energy customers.
• Manage inbound enquiries from new customers and conduct outbound activities targeting existing and previous customers, as well as prospective customers.
• Develop a deep understanding of our business and articulate how our offerings benefit our customers.
• Confidently build relationships, understanding individual customers' needs and providing tailored solutions.
• Ensure quality and compliance are integrated into every aspect of your work.
• Collaborate with colleagues across the Home Moves team and wider business groups to achieve the best outcomes for our customers.

If you are a successful sales or customer service professional with a passion for making a positive impact, we want you! We value integrity and believe in creating lasting customer loyalty through outstanding experiences.

• A true customer advocate who loves connecting with customers and finding the right solutions for them.
• Experience in Sales or Customer Service, with a knack for building rapport over calls and emails.
• Confidence and resilience to handle objections effectively.
• Eagerness to gain a thorough understanding of the Ecotricity business and our unique products.
• Commitment and passion for sustainability and contributing to a greener planet.
• Excellent IT, numeracy, written & verbal communication, and problem-solving skills.
• Strong team player, self-starter, and target-driven individual

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. 

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.