We’re recruiting for a new Team Leader to lead a team of up to 8-10 Energy Experts to deliver exceptional customer service, whilst driving performance across departmental, regulatory and contractual agreements within our exciting rapidly expanding Business department.

The department itself is a fast-paced & ever-changing environment, dealing with all aspects of the B2B energy supply world, from metering & billing, to business moves & customer front line service & complaints.

We’re looking for a self-starter to confidently manage a range of processes, help drive down the number of unbilled accounts, work items and subsequently reduce debt within the B2B space, and prevent and reduce complaints, whilst maintaining our excellent front line service.

In post, you’ll work closely with the existing Team Leaders and look to improve on our existing processes to reduce cost to serve within the team – we want you to get creative in the way in which we work today.

You’ll have a ‘can do’ proactive attitude, be people centric and able to take a measured approach to workload management, enabling delivery of key targets.

In order to succeed in the role, you’ll be extremely organised and commercially aware, with the ability to foresee future challenges that may arise and plan to mitigate against them. You’ll have experience in people management and any experience in client or 3rd Party management will be advantageous.

Most importantly, you’ll be a great leader who works with their people to help better develop them. You’ll also have a proven track record in being able to motivate a team and lead them through change.

 

Attributes

• A strong leader and an exceptional team player who builds open and supportive relationships both internally and externally.
• Strong emotional intelligence - able to utilise a range of management techniques to get the best out of your team.
• Open, flexible, and adaptable approach to work.
• Able to effectively prioritise and reprioritise.
• Solutions focused and resourceful.
• Committed to continual improvement.
• Engaging and motivating attitude and style.
• Methodical and organised at managing both own and team workload – self starter.
• Is receptive to feedback and acts accordingly.
• Creative and innovative.

What's in it for you...

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. 

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.